Service Design
Service Design
Let's break down the barriers.
Let's figure out what's missing.
Let's redesign the service offering.
The huddle board is made up of five colored sections: Process, Perception, Relationship, Resource, and Context. Within each of these sections, participants will place service taxonomy cards of different sizes until each of the sections is completely filled.
Participants will select cards based on their relevance to the service. Larger cards will represent crucial elements of the service. Smaller cards will denote less important concepts.
Huddles may range in size and there is no time limit. In fact, the more time you spend working within the huddle, the better your outcome will be!
The goal is to empower stakeholders by giving them a richer understanding of the service, the processes that occur, and the relationships that are forming.
Use the huddle to uncover key areas for improvement. View each touchpoint as an opportunity. Allow your perception to shift from provider to user and back again.
Every actor has their part to play. Make sure you know yours.